Frequently Asked Questions
Everything you need to know about your RESISTOL order.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about half an inch above your ears using a soft tape measure. Consult our comprehensive Size Guide located on each product page to match your measurement in inches or centimeters to our standard sizing.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. If you need a different size or style, we provide free shipping on your first exchange to ensure you get the perfect look.
How should I care for my RESISTOL felt hat?
To maintain the quality of your felt hat, store it upside down on its crown to keep the brim from flattening. Use a soft-bristled brush in a counter-clockwise motion to remove dust, and avoid exposing it to high heat or heavy rain.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installations through our financing partners at checkout.